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iT park Mongolia

Ministry of Digital Development, National Information Technology Park.

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Baga Toiruu-49, Sukhbaatar District, Ulaanbaatar(+976) 11-327123info@itpark.mn

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Frequentlyaskedquestions

How do I register with IT Park?

Sign in with ДАН and enter your company registration number. Core details are pulled automatically from the ХУР system, so you only need to attach the required documents and submit.

How long does the application review take?

If your documents are complete, an operations admin issues a decision within five working days. If anything else is needed, you are notified through the portal.

Which companies are eligible?

Any legal entity registered in Mongolia that is engaged in IT production or software development and has no tax or social-insurance arrears is eligible.

Can a startup register?

Yes. Startups join IT Park through the incubator program and receive workspace, mentorship and training support.

How do I report after registration?

Registered companies submit a quarterly activity report digitally through the resident portal. Reminders are sent automatically.

How do I enrol in a training course?

On the training page, choose a program and confirm your seat by paying online. Resident companies of IT Park get discounted access.

Do I receive a certificate on completion?

Yes. Learners who complete a certified program and pass the exam receive a digital certificate, downloadable from their profile.

How are exams taken?

Exams are taken online through the portal at a scheduled time. Results are shown immediately after the exam ends.

Can I retake an exam if I fail?

Yes. You may retake the exam after a set waiting period. Retake rules vary by course, so check the program terms.

Can training fees be refunded?

If you cancel before a course begins, the fee is refunded under the policy. No refund is issued once the course has started.

How do I book a meeting room or workspace?

On the rooms page, check the free slots and capacity, pick your time and book it. A digital confirmation is sent to you as soon as the booking goes through.

What payment methods are accepted?

Payments are made online via QPay. Invoices and receipts can be downloaded from the portal.

Can I cancel or change a booking?

Yes. You can cancel or reschedule from the portal up to a set time before your slot. Late cancellations are non-refundable.

Do residents get a discount?

Registered resident companies pay discounted rates for rooms and workspace. The discount is applied automatically at booking.

Where can I get my receipt?

After a successful payment, the receipt is stored in the portal's payment history and can be downloaded as a PDF.

How do I connect with investors?

Resident companies present their profile on the investment page, then take part in demo days and the investor network.

Can I register as an investor?

Yes. Individual and institutional investors can register and explore projects operating at IT Park.

When are demo days held?

Demo days are held on a regular schedule, and the calendar is announced in advance on the events page.

Is investment information kept confidential?

Yes. Sensitive details of company-investor interactions are shared only with authorised parties and kept confidential.

What is IT Park?

IT Park is a platform for supporting IT production. Tax, infrastructure, training and investment support are all delivered through a single digital environment.

What languages does the platform support?

The platform fully supports Mongolian (default) and English. You can switch the language anytime from the top menu.

How is my personal data protected?

Every action is recorded in an audit log, and data is stored and protected in line with personal-data-protection law.

Where can I get help?

Contact us through the contact page, or send your issue through the feedback section. We reply on working days.

Didn't find your answer?

Reach out to us directly or send your feedback. We respond on working days.

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